Accelerators
MindAssist
Automated bot monitoring, ticketing and recovery, around the clock.
- 24/7 automated bot monitoring
- Automatic support tickets on exceptions
- Real-time error reporting
- Repeat exceptions logged to the same ticket
- Email, Teams and Slack alerts
- Retrigger the bot from the ticket
- Prioritise and assign tickets
OVERVIEW
What is MindAssist?
MindAssist helps you manage RPA bot exceptions effectively by generating support tickets automatically and reactivating the bot directly from the ticket.
Built on drag-and-drop connectors developed and supported by Mindfields, MindAssist helps reduce the overall cost of automation.
- Monitors bots running in production and tracks their status
- Captures the details as soon as a bot hits an exception
- Generates a ticket in your IT service management (ITSM)
- Notifies stakeholders in real time by email, Slack or Teams
- Retriggers the bot from the ticket once resolved, logging the deployment details
Client stories
Our credentials
Our track record, told by the automation leaders who rely on MindAssist every day.
MindAssist provides us with peace of mind by offering continuous monitoring of our RPA bots. With the ability to receive alerts and track issues in our ticket management system, we can ensure the resilience of our bots. In the event of any disruptions, the bot can be quickly restarted from the ticket. We are thrilled to explore additional integration opportunities with MindAssist to lower our total cost of ownership of automation initiatives, which will help us manage and expand our RPA capability more economically.
Shane Rigney
Integration and Automation Development Manager, Allens
Before and after
How MindAssist changes bot support
Monitoring depends on people, and every issue passes through several hands before the bot runs again.
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1
Business-hours monitoring
RPA bots are monitored by allocated admins, only during business hours.
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2
Manual incident logging
When an issue is detected, an incident is logged in the ITSM platform with Level 1 (L1) analysis.
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3
Developer troubleshooting
The assigned RPA developer troubleshoots and updates the ticket with the next steps.
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4
Admin validation
The Centre of Excellence (CoE) admin validates and performs the appropriate steps.
Supervision runs around the clock, and the bot is back in production straight from the ticket.
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1
24/7 monitoring
MindAssist provides near real-time RPA bot monitoring, around the clock.
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2
Automatic incident logging
MindAssist logs an incident with complete Level 1 (L1) details in the IT service management (ITSM).
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3
Ticket delegation
The Centre of Excellence (CoE) admin delegates the ticket to a team member.
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4
Resolve and tag
The team member resolves it and adds keywords to the incident to trigger the bot.
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5
Automatic restart
MindAssist detects the keywords, retriggers the bot and logs the deployment details.
